Terms and Conditions

We cannot guarantee the availability of all products. Whilst we make every effort to supply products exactly as specified we reserve the right to supply products of equal or superior value and/or quality in the event of an item being unavailable. If you would prefer not to receive substitute items please add a note to your order at check out.
Should you wish to make an amendment to your order please contact us as soon as possible. We regret that we are unable to accept amendments once your order has been dispatched.
 Delivered goods remains the property of Elm Valley Foods Ltd until paid for in full.
All prices are quoted in pounds sterling and UK VAT is charged where applicable. We reserve the right to change prices without notices. Whilst we try to ensure all pricing on the website is correct occasionally an error may occur and items may be incorrectly priced. If we discover a pricing error we will contact you and ask if you wish to continue with the order at the correct price or cancel your order. We will not be obliged to supply items at the incorrect price.
Elm Valley is dedicated to total customer satisfaction. We are entirely dependent on our customers and welcome comments, suggestions and constructive criticism.
If you have a complaint please contact us as soon as possible by telephone or email giving as much detail as you can.
Crime Prevention
For the purposes of crime prevention, the detection of offences and/or the apprehension or prosecution of offenders, we may share any information that we collect with the Police or other public or private sector agencies or representative bodies in accordance with the relevant legislation.

Credit Notes
We hope that you will be delighted with your order but if there are any problems please let us know as soon as possible and we will arrange for the collection of the goods and the issuance of a credit note.
Frozen and Chilled items can only be credited if returned in perfect condition.

Privacy Policy

Elm Valley Foods Ltd is fully committed to the Data Protection Act 1998.
When you make a purchase or register your details with Elm Valley Foods Ltd you consent to us recording, holding and using personal data.
Elm Valley Foods Ltd from time to time would like to send you updated information and offers. If you do not wish to receive such information, you may opt out at any time.